Online VA Appeals Status Tool: eBenefits

What is eBenefits?

eBenefits is a secure web portal created by the Department of Veterans Affairs and the Department of Defense in an effort to provide veterans, service members, and their families self-service capabilities in managing VA and military benefits.  This portal allows veterans, service members, and their families an array of self-service functions such as checking the status of a VA claim.

How to Access eBenefits

In order to access eBenefits, veterans and service members must be listed in the Defense Enrollment Eligibility Reporting System (DEERS) and create a DS logon.  If you are not in the DEERS system, your local VA Regional Office can assist you.  This logon is how you will access eBenefits and it remains valid through the rest of your life.

In order to access the full range of features eBenefits has to offer, it is recommended by VA that you register for DS Logon Level 2 (Premium).  Both the basic and premium options are at no cost to you; however, the premium logon provides users with much greater access to their information and allows them to utilize more features than the basic logon offers.

Checking VA Claim Status

To check the status of a VA claim using eBenefits, veterans will need the following:

  1. DS Logon, which is the same logon as your eBenefits account;

  2. My HealtheVet account; or

  3. ID me account.

If you do not yet have a login, create an ID me account at vets.gov. Once you are logged in, select the “Check your claim and appeal status” option to access the appeals tracker tool.

The main page entitled “Your Compensation Appeals and Claims” will show the type of claim that is under appeal (e.g., Appeal of Compensation Decision), the date you received the claim decision, the appeal’s status (e.g., VA adjudicator is reviewing your appeal), the issues on appeal (e.g., increased rating), and a “View Status” option that will lead you to detailed information about your appeal.

On the “View Status” page, veterans can view the current status of their appeal followed by a description of what happens during the next step of the process (e.g., The Board will make a decision). On this screen, you may also select “See past events” which displays a timeline of events that have already occurred throughout your appeal process.

Below this timeline, you will see the “Current Status” of your appeal. If your appeal stage requires action, an alert box will be highlighted in yellow under this portion of the webpage. This section will describe what action must be taken in order to continue on with your appeal and the date by which it must be completed.

Importantly, under the Appeals Modernization Act (AMA), veterans will have one year to appeal unfavorable VA decisions.  However, there are exceptions to this timeframe.  For example, if veterans receive an unfavorable Board decision and choose to appeal to the Court of Appeals for Veterans Claims (CAVC), they must do so within 60 days of judgment.

If veterans do not appeal within the timeframes outlined above, their decisions will become final.  When a decision becomes final, veterans will lose their effective dates since the claim will no longer be continuous.

VA Claim Wait Times

Similar to the Legacy Appeals system, VA does not operate under any mandated deadlines.  However, VA proposed several timeframe goals regarding the processing of decisions under AMA.  Namely, in both the supplemental claim and higher-level review lanes, VA set forth a 125-day goal for issuing decisions.

With regard to the direct docket within the Board lane, VA set forth a 365-day goal for issuing decisions.  While both the hearing and evidence dockets are subject to longer wait times, VA intends to provide regular wait time predictions so that veterans can remain informed and up to date on the status of their appeals.  As of Fiscal Year 2019, VA has been taking 96 days on average to make decisions on veterans’ initial claims.

Other Ways to Check Your VA Claim or Appeal Status

If veterans are unable to check the status of their claims and appeals on their own, they should consider requesting help from their representative, if applicable.  There are several ways in which representatives can check the status of veterans’ claims and appeals, including the following:

Issues on Claim/Appeal

At the top of the page, there is a tab entitled “Issues” where you are able to see what issues are currently on appeal and previous issues that have been closed whether they were granted, denied, or withdrawn. If you need assistance during any point in the appeal process, do not hesitate to contact a VA-accredited claims agent, Veteran Service Organization, or VA-accredited attorney.

Calling the VA’s Toll-Free Number

Again, veterans may also check the status of their appeals by calling the VA’s national toll-free number: 1-800-827-1000.  When calling this number, veterans should remain on the line and follow the recorded instructions.  The hours of operation are Monday through Friday from 8am to 9pm (ET).  It is recommended that veterans call earlier in the morning to avoid long wait times.

Visit a Local VA Regional Office

Veterans may check the status of their claims and appeals by visiting a local VA Regional Office in person.  Veterans should be sure to bring proper identification, including a valid photo ID, social security number, and VA claim number.  Once at the Regional Office, a front desk representative will be able to direct veterans appropriately.

Veterans Benefits Management System (VBMS)

The Veteran Benefits Management System (VBMS) is essentially an online database comprised of veterans’ electronic claims files.  It is a depository of all the information related to a specific veteran and their compensation claim.  Both VA adjudicators and veterans’ advocates have access to VBMS.  When accessing VBMS, adjudicators and advocates must log in and search for a specific veteran within the system.  They will then get a list of all the documents in the veteran’s claim file.  Overall, VBMS access is helpful because it allows veterans’ representatives to remain up to date on veterans’ claims and appeals.  It is the only way advocates can see what is going on in real-time.  As such, it allows veterans’ representatives and advocates to provide veterans with accurate case status updates.

In addition to VBMS, VA also uses online systems known as Veterans Appeals Control and Locator System (VACOLS), Caseflow, and E-Folder Express.  Again, it is important to note that only VA adjudicators at the Regional Office and Board level personnel have access to these databases (veterans’ advocates do not).

VACOLS

VACOLS is the online system VA has historically used to track veterans’ appeals at the Regional Office and the Board of Veterans’ Appeals.  It provides information about exactly where an appeal is, both in terms of physical location and procedural status.

Caseflow

Caseflow is the new electronic filing record system that is designed to replace the functionality of VACOLS.  The new system, introduced with the Appeals Modernization Act, is intended to keep track of the status of veterans’ cases going back and forth between the Regional Office, Board of Veterans’ Appeals, and Court of Appeals for Veterans Claims (CAVC).  However, it is important to note that the CAVC does not currently use any of these systems as a veteran’s file is static once it gets to the Court.  This means that veterans cannot supplement the record through the submission of additional evidence.  Instead, the Court can only review the veteran’s record as it existed the date the Board made its decision.  The CAVC goes through the electronic filing process only to review some of the documents listed in the parties’ briefs.